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FAQ

Products

What brands and models do your phone cases fit?

We currently offer cases for iPhone 7/8, SE 2020, X, XS, XS Max, XR, iPhone 11, 11Pro, 11Pro Max. We will include more phone sizes and brands in the soon future.

Payment

What Payment Methods Are Accepted?

We partnered with world-renowned payment solution providers Paypal and Shopify Payment for secure and easy payment experience. You can directly pay with your Paypal account or use your debit or credit cards, including VISA, MARSTERCARDS, AMERICAN EXPRESS etc.

Shipping

Do you ship internationally?

Currently we ship to US, Canada, UK, Ireland, Germany, France, Italy, Spain, Belgium, Netherlands and Poland and offer free shipping to these areas.

Shipping to other countries can be arranged with freight cost.

Do you offer free shipping?

Yes, for the selective countries, we offer free shipping.

How Long it takes to receive my order?

It usually takes 3-5 days to process the order. And standard shipping time is usually around 7-15 days depending on the destination. And please be noted that the lockdowns in different areas may result in a local delivery delay. If your order is not delivered around 16 days, you can reach out for help.

Could I track my order?

You can track your order online. After the order is dispatched, you will receive an email from us notifying the tracking information. You can get to our page Track My Order at footer and put in the tracking number you received to follow your order.

Could I change the shipping address?

Before the order is dispatched, you can change the shipping address by sending us your new address to support@himoda.com. But if the order was already dispatched, we can't change the address any more. However, you can still contact us about the issue, we will try our best to help you out.

Return & Exchange

Could I return or exchange the product I've purchased?

We offer 30 days free return / exchange. If you change your mind about the product, you can choose to get a refund or exchange. To qualify for return / exchange, the returned item must be unused and with original package. Also the refund will exclude the shipping cost uncless the return / exchange happens due to faulty quality. Please refer to the " Return & Exchange" page at footer for more details.

How long it takes to get the refund after submit the return form?

After we receive the product you returned, it would take us 3 working days to process your refund. And the refund will be returned to you via the original payment method. For different banks, it may takes different time to process the refund. So please allow some time for the bank's handling.

What do i do if I receive a faulty product?

We value product quality and our customers' experience highly. If you think there is any issue with our product, you are welcome to contact us any time about the details with proof of photos at support@himoda.com or leave us a message on "Contact Us" page at footer, we will help you out soon we receive your information.

Promotion / Discounts

COULD I COMBINE DIFFERENT DISCOUNTS?

No, at the checkout, it is automatic that discounts canot be combined. You can use the one that is in your best interest and keep others for your future purchase.

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Baroque Style Rhinestone Jewelry Headband

Buy Any 2 Get 3rd Free (Halloween Offer)

Baroque Style Rhinestone Jewelry Headband

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