INTERNATIONAL COUNTRIES WE SHIP TO
We ship worldwide; and offer free shipping (standard) to the following countries on orders $35+:
- US, Canada, Mexico
- UK, Ireland, Sweden, Germany, France, Italy, Spain, Belgium, Netherlands, Poland
- Australia, Japan, Korea, Singapore, Philipine.
Shipping to other countries can be arranged with a freight cost. If you are in a country that is not covered above, please leave a message to email@example.com. We would be happy to find appropriate solutions for you.
And we suggest all our customers to leave their address in English for a smooth shipping and delivery.
LEAD TIME FOR ORDER TO DISPATCH
It usually takes 1-3 days to process the order and dispatch to the shipping forwarder. If you order is urgent, you can reach us via email to firstname.lastname@example.org for help.SHIPPING WAYS, RATES & TIME
We offer free shipping for orders over $35 to the above countries by using Fast Line shipping solution. For orders under $35, freight cost is US$2.99.
Shipping time is usually 7-12 days to US, 6-14 days to most other countries (depending on your destination). Please be noted that shipping time may be affected by factors like flight arrangement, weather conditions and local covid situation. Due to the lockdown of some areas and overcrowded parcels waiting for delivery, the local delivery time may result in delay. Local delivery is couducted by post network. For example for US orders, delivery is done by USPS.
If you have not received the package in 15 days, please just contact us. We will check with the shipping forwarder for you.
Expedited Shipping (DHL / UPS / FedEx / TNT) can be arranged with extra charge of $14.9. The shipping time is around 6-12 days in a more stable manner.
ABOUT FREE SHIPPING
We offer free shipping at this stage to the above mentioned countries for orders over $35.
Shipping terms may change by time. It will be updated here on this page and on the Checkout page.
ABOUT CUSTOMS / IMPORT DUTIES AND CHARGES
For Retail Orders
To United States
There is no duties need to pay unless the order amount over $800.
To EU Countries
We will cover the VAT for retailing orders.
For Wholesale Orders
Depending on the country / city, and order amount, there will be import tax charges. Please consult with your local related department for detailed info on this to take into account of the cost.
TRACK YOUR ORDER
You can track your order online. After your order is dispatched, you will receive an email from us notifying the tracking information. You can get to the tracking web page and put in the tracking number you received to follow your order.
Order Tracking page is here.SHIPPING ADDRESS CHANGING
Before the order was dispatched, you can change the shipping address by sending us your new address to email@example.com.
But if the order has already been dispatched, we can't change the address any more. However, you can still contact us about the issue, we will try our best to help you out.